Head Office

 

Customer Service Account Support – Hoofddorp, Netherlands

 

 

Fulltime - Immediate start is possible

 

About the role:

 

 

As our business continues to grow in the Netherlands, we're on the lookout for our very first standout Customer Service team member. This role comes with a range of responsibilities, all centered around providing an exceptional experience for both new and existing customers, while also supporting the ongoing expansion of the AS Colour brand across Europe.

 

 

What you will do (but not limited to):

• Support a dedicated group of B2B customers by answering/assisting any inquiries, resolving issues or quoting on bulk orders.

• Answer inbound phone calls from new, trade & retail customers.

• Use of ticketing pipelines in HubSpot to deliver a high level of support to our customers.

• Using MYOB EXO to manage and monitor order progress.

• Help with customer returns, credits and exchanges of orders.

• Build relationships with B2B customers to encourage support of the range and grow sales.

• Completing wholesale applications & onboarding new customers.

   

 

 

We want to work with someone who has:

• 1-2 years customer service experience – apparel, fashion or streetwear would be advantageous.

• Fluent in English, German and Dutch.

• The ability to think quickly, solve problems and engage with a wide range of people in a positive manner.

• Competency with CRM systems, Microsoft Office suite and adapting to new software.

• Typing speed upwards of 30 words per minute required.

• Has attention to detail, especially for accurate data entry and relationship management.

• Confidence to deal with a wide range of stakeholders both internal and external.

• Excellent time management skills and ability to prioritise a demanding workload.

   

 

 

What we offer:

 

Joining AS Colour comes with excellent benefits. You'll be part of an internationally growing organisation, with ethical and sustainable business practices. We foster a positive work environment and prioritise internal promotions, ensuring your growth and development within the company. The following benefits are also offered to our employees:

 

• Staff Discount

• Employee assistance programme (EAP).

 

 

 

If this sounds like you and you are looking for a role that will have real impact at an awesome company, apply now with your CV and cover letter to jobs@ascolour.com.