Retail Customer Returns

Online Returns

ONLINE ORDERS CANNOT BE RETURNED IN STORE.

If you're not satisfied with your purchase, please return the items for an exchange or credit.

• All returns must be made within 30 days of the invoice date with a completed returns form, otherwise your order will be sent back at the customer's expense.
• You are entitled to choose an exchange, repair, refund or credit according to the Consumer Guarantees Act if the goods do not comply with the relevant specifications, descriptions, is unsafe or faulty.
• If no notice to is given within 30 days after delivery that the goods do not comply with the relevant specifications or descriptions, the goods are deemed to have been accepted in good order and condition.
• It does not constitute as a defect if in our reasonable opinion if a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care. 

• Returns can take up to 1 week to be processed once we receive them, when your return is processed, we will send you a notification email.
• Sale items are not eligible for exchange or credit.
• If you have recieved Faulty or incorrectly supplied items please contact support@ascolour.eu and we will arrange a return at our cost.

Click here to download/print Return Form.

Online orders can be returned to:

Any purchases from our retail stores must be returned at a retail store – see below.

In-Store Returns

Please choose carefully as no refunds will be given if you have changed your mind.
Exchanges must be made within 30 working days from the date of receipt – exchanges beyond this period will not be accepted. 

The receipt is required as proof of purchase for all exchanges or returns.

• All products must be returned in original condition with swing tags attached.
• Faulty items may be exchanged for a similar product.

The Deal Returns

Items purchased as part of "THE DEAL" cannot be refunded or credited individually. However, we offer exchange options for

any specific item/s within the deal;

• 1. 1. 1. 1.   1. Choose to swap for an item of the same value
•   2. Items with a higher value will require an additional payment to cover the price difference (less 25%)
•   3. Items with a lower value will have a credit or refund provided for the price difference (less 25%)
•  

Wholesale / Trade Returns

Re-Stocking Fee

All orders over €50 are subject to a 10% restocking fee. This covers our time spent counting in, checking the goods for marks, re-folding & placing each size back into the correct warehouse locations.

– Please note orders will not be accepted unless the RETURNS FORM has been completed and sent back with your return.

Sample Orders

Sample orders cannot be returned for credit. Sample orders are deemed as any orders under 5 items.

Any returned sample orders will be donated to charity and not returned to the customer.

Any order returned after 60 days will be sent back to the customer at their own expense.

PLEASE NOTE – IMPORTANT.

AS Colour is not liable to contribute to any screen-printing costs or pay for reprinting under any circumstances.

Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable. For this reason we highly recommend that you check in all orders rather than having them directly sent to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.

Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods.

We recommend using a tracked courier service for any returns.

Click here to download/print Return Form.