Operations

 

Klantenservicemedewerker (Customer Service) | Hoofddorp, Netherlands

 

 

Full-time – 12-Month Fixed Term Contract

 

About the role:

 

 

An exciting time to join AS Colour! As we continue to expand our operations in the Netherlands, we're on the lookout for another Customer Service team member. This is a unique opportunity to play a key role in shaping the customer cervice experience for AS Colour in Europe.

 

In the role you will be reliable point of contact for both new and existing customers, helping deliver an exceptional customer service experience in Europe.

What you will do:

 

In this role, you'll be at the heart of our customer service experience, supporting our growing base of B2B and retail customers across Europe. Your day-to-day will include (but won't be limited to):

 

• Providing friendly, solution focused support to a dedicated group of B2B customers by handling enquiries, resolving issues or quoting bulk orders.
• Responding to inbound phone calls from new, trade & retail customers.
• Managing customer support tickets via HubSpot to ensure timely and high-quality resolution and response to our customers.
• Using MYOB EXO to track, manage and monitor order progress
• Help process customer returns, credits, and exchanges efficiently and accurately.
• Build strong relationships with our B2B customers to support their business and grow sales.
• Managing and completing wholesale applications and onboarding new customers.

 

 

 

We want to work with someone who has:

 

 

We're looking for someone who's proactive, detail oriented, and thrives in a fast-paced, customer-focused environment. Ideally, you'll bring:

 

 

• 1-2 years, customer service experience — apparel, fashion or streetwear would be advantageous.

• A solution focused attitued with the ability to think on your feet and engage with a wide range of people in a positive manner.

• Confidence working with CRM systems, Microsoft Office and adapability to learn new tools quickly.

• Typing speed of at least 30 words per minute.

• Fluent in English and French is a must.

• Great attention to detail, especially when it comes to data entry and managing customer relationships.

• Strong communication skills and confidence in dealing with both internal teams and external partners
• Excellent time management and ability to stay organised under pressure.

• Has the right to live and work in the Netherlands.

   

 

What we offer:

 

At AS Colour B.V., we believe in creating a great place to work — and backing that up with real benefits. Here's what you can expectwhen you join our team:

 

• A competitive salary of up to €3.500 gross per month.
• Full-time role minimum 38 hours per week.
• 8% holiday allowance, travel allowance & pension.
• Generous staff discount on all AS Colour apparel.
• Access to our Employee Assistance Programme (EAP)
• A positive, energetic and supportive work environment.
• Real opportunity to build your career
• A strong focus on ethical and sustainable business practices.

 

 

If this sounds like you and you are looking for a role in a growing global company, apply now with your CV and cover letter to jobs@ascolour.com