Returns

Please note that online orders cannot be returned in-store.

1.  
2. To return your item:

1. 1. Download and complete a Returns Form.
2.  
3. 2. Package your items securely, including the returns form and either your invoice or packing slip.
4.  
5. 3. Deliver to the address below via tracked courier

Return address:

AS Colour - Attn: Returns

Airborne Ave 83, 2133 LV

Hoofddorp, Netherlands

All products must be returned in original condition with swing tags attached. Products must be unwashed and unworn.

We don't accept returns or exchanges on:

Outlet items

• Underwear (for hygiene reasons)
• Socks (once removed from packaging)

If you've received a faulty or incorrect item, please email support@ascolour.eu. We'll arrange the return and cover the shipping costs.

You are responsible for covering the cost of returning the goods to us. But if you're exchanging something we'll pay for shipping the new item to you.

Returns are typically processed within 1 week of receiving your parcel and the team will email you once your return has been completed.

All wholesale returns must be received within 60 days of purchase invoice date. Any returns received after this time will be sent back to the customer at their own expense.

1. To return your item:

1. 1. Download and complete a Returns Form.
2.  
3. 2. Package your items securely, including the returns form and either your invoice or packing slip.
4.  
5. 3. Deliver to the address below by tracked courier

Return address:

AS Colour - Attn: Returns

Airborne Ave 83, 2133 LV

Hoofddorp, Netherlands

• All orders over €50 are subject to a 10% restocking fee.
•  
• This fee covers the time required to check items, re-fold, and restock each size into the correct warehouse location.

It is your responsibility to cover the cost of returning items to us. We’ll cover the cost of sending out your replacements.

No, sample orders are not eligible for return or credit.

Items that have been embellished are no longer returnable or eligible for exchange. AS Colour is not liable for any reprinting costs under any circumstances.

We strongly recommend:

1. 1. Checking your order throughly before embelishment.
2. 2. Having orders shipped to you (not your printer).
3. 3. Reviewing your invoice and packing slip before printing.
4.  

If you notice a picking error before printing, contact support@ascolour.eu and we'll fix it. However, once the goods have been printed or altered, we cannot offer a return or exchange, even if it was our error.

Returns are typically processed within 1 week of recieving your parcel and the team will email you once your return has been completed.

Every product you buy from AS Colour comes with a legal guarantee of conformity, as required under EU consumer law (Directive (EU) 2019/771). This means your product must match what was described, be fit for the purpose it's normally used for, and be free from defects when it's delivered to you.

1. The legal guarantee applies for 2 years from the date your order is delivered. If a fault shows up within the first year, it's assumed to have been there from the start — you won't need to prove it. After the first year, we may ask for some evidence that the fault existed at delivery, in line with your local consumer protection rules (some EU countries offer additional protections, so check your local rules if you're unsure).

Your product is covered if it:

• Is faulty or doesn't work as it should

• Doesn't match the description on our website

• Isn't fit for the purpose that this type of product is normally used for

We don't accept warranty claims for:

• Normal wear and tear
• Damage caused by misuse, accidents, or not following care instructions
• Items that have been printed, dyed, embroidered, or otherwise decorated/altered after purchase
• Faults you were told about before you bought the item (e.g. outlet or seconds items)

If your item has a fault covered by the legal guarantee, you're entitled to:

• A repair or replacement first — free of charge, within a reasonable time and without significant inconvenience to you.
• If a repair or replacement isn't possible, isn't done in time, or isn't done properly, you can ask for a price reduction or to end the contract and get a refund.

You get to choose between repair and replacement, unless the option you choose is impossible or would cost us disproportionately more than the other.

If your item is faulty or not as described, please email support@ascolour.eu We'll arrange the return and cover the shipping costs — you won't pay anything to send a genuinely faulty item back to us.

• Email support@ascolour.eu with your order number, a description of the fault, and a photo if possible.
• We'll confirm the next steps and, where needed, arrange for the item to be returned to us.
• Once we've assessed the item, we'll repair, replace, reduce the price, or refund it, depending on what's fair and possible in your situation.

We aim to assess and resolve warranty claims within a reasonable time, and we'll keep you updated by email throughout.

No. This warranty covers faulty or non-conforming goods. If you simply want to return an item you no longer want, that's covered separately under your right of withdrawal / our standard returns policy, which gives you 14 days from delivery to change your mind, subject to the usual conditions (unused, in original condition, with tags attached).

No. This warranty is in addition to any other rights you have under the mandatory consumer protection laws of your country of residence. Nothing in this warranty limits or excludes those rights.

In accordance with EU Directive 2023/2673, you have the right to cancel your purchase within 14 days of receiving your goods, without giving a reason.

To cancel your order, please click here.